KOMUNIKACIJA ORGANIZACIJOJE PDF

Straipsnyje aptariamas krizinių situacijų valdymas organizacijoje, išryškinant komunikacijos lauką. Pateikiamas organizacijos krizės konceptas, aptariami. Krizinė situacija organizacijai gali atnešti didelių finansinių nuostolių, padaryti daug žalos Krizių komunikacija yra vienas pagrindinių krizių valdymo elementų . Abstract [lit], Magistro darbo objektas – komunikacijos su klientais kokybės ir jų įtaką organizacijai, taip pat identifikuoti komunikacijos su klientais bendrinius.

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Krizinė komunikacija organizacijoje : efektyvus valdymas

Institutional Repository of Vilnius University: The customers make the decisions when they determine the quality of the service or product. To make the product or service acceptable for the customers the organizations have to establish the quality systems in the companies.

The quality system can measure organizational quality and point the references for the future. On the other hand, the organizational quality is the overall view of it, but it is necessary to measure communication quality with customers as it is very sensitive department which makes the main influence to the customers. As the customer is the main core of the success of the organization it is very important to tutor the members of the communication with customers department.

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To accomplish this direction should measure the work of this department. The communication quality with customers is identified in all sectors of our society: However the goal of the work is to identify the problems of communications with customers and to ensure the feedback and quality improvement involving quality criteria that describe the vision komhnikacija strategy of the organization.

The tasks of the work are as follows: The author of this work analyzes the quality systems and describes the influence of them to the organizations, examines the organization using the criteria of communication with customers and describes the usage of them. Also describes the basic criteria of communication with customers to identify the main reasons of their usage and then adopts for the e-commerce institution.

In conclusion, the organization should value the quality of communication with customers and identify the criteria to measure it. The organization should choose the criteria that makes sense to the organization and can be represented as value to prepare the quality improvement program.

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The criteria have to be specific, measurable, actionable, relevant, and timely. Metrics should be simple. If they require a lot of explanation and definition, then collecting data, and translating that data into actions becomes more difficult.

Easy-to-understand metrics komumikacija a stronger impact on the process and the people who use it. The author has covered a lot of ground at a relatively high level.

Specifically, he has defined what he means by a metric, looked at orgainzacijoje the organization needs to measure, gave a short overview on some things that may help you establish the metrics to help it to determine what the organization should measure.

The satisfaction of a customer depends on service or product quality.